Our Returns, Refunds & Flowers Freshness Commitment in Erith
Our Fresh Flowers Guarantee in Erith
At Florist Erith, we pride ourselves on delivering only the freshest flowers to homes and businesses throughout Erith and the surrounding area. As a trusted local florist, our commitment to quality is at the heart of everything we do. That's why every floral arrangement is carefully crafted and promptly delivered to ensure it arrives in perfect condition. Your satisfaction and confidence in our fresh flowers guarantee mean everything to us.
Damaged-on-Arrival Policy
Our dedicated team takes every precaution to ensure your flowers and gifts arrive looking vibrant and beautiful. However, in the rare event that your flowers arrive damaged or not as described, we offer a straightforward damaged-on-arrival policy. Please notify us as soon as possible—ideally within 24 hours of receipt—with a description of the issue and, if possible, a photo of the damage. This helps us resolve your concern promptly and maintain the highest standards for all our valued Erith customers.
Our Freshness Window
We guarantee that every bouquet and floral arrangement is freshly prepared just before delivery. Our flowers are handpicked on the day of dispatch to ensure maximum freshness and longevity. We stand behind a freshness window of 5 days from the date of delivery, provided that proper care instructions are followed. If your flowers wilt or do not last within this period, please reach out, and we will be happy to make it right.
Refund and Replacement Options
Your complete satisfaction is our priority. If you are dissatisfied with the quality or freshness of your delivery within the 5-day window, we offer the following resolutions:
- Replacement: We will arrange for a replacement bouquet to be sent to your chosen address at an agreed time.
- Refund: Alternatively, you may request a full or partial refund if we are unable to remedy the issue with a replacement.
To process a refund or replacement, please contact us with your order details and a brief explanation of the problem. For quicker resolution, including photos is always helpful. We aim to review and resolve all refund or replacement requests within 48 hours.
How to Make a Complaint
If you wish to make a formal complaint about any aspect of our service or products, our team is here to listen and respond constructively. Please contact us with your order information and details of your complaint. Each complaint is managed personally by a senior member of our team and will be acknowledged within 24 hours. We strive to resolve all complaints as quickly as possible, typically within 3 working days.
Our Trusted Local Service Commitment
Florist Erith has served the community for many years, building lasting relationships with customers across Erith and nearby areas. Whether gifting for a special occasion or simply brightening someone's day, your trust means everything to us. We are dedicated to upholding our reputation for quality, integrity, and reliable service.
Thank you for choosing Florist Erith. If you have any questions about our Returns, Refunds & Complaints policy, please reach out and let us know how we can help. Your happiness with our fresh flowers and service remains our top priority.
