Welcome to Florist Erith. We provide online flower delivery services to customers in Erith and the surrounding areas. These Terms and Conditions govern your use of our website and the purchase of products and services relating to flower delivery in Erith and nearby regions. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
These Terms and Conditions apply to all online orders placed with Florist Erith, including those for delivery within Erith and its surrounding areas. By using this service, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
1. Browsing Products: You may browse our selection of flowers and floral arrangements online. All product descriptions, images, and prices are subject to change at any time without notice, but changes will not affect orders already placed and accepted.
2. Placing an Order: When you order online, you are making an offer to purchase our products subject to these Terms and Conditions. You are responsible for ensuring the accuracy of all information provided during the order process, including delivery address, product selection, and contact details.
3. Order Confirmation: Once your order has been placed, you will receive an acknowledgment email confirming receipt of your order. This acknowledgment does not constitute acceptance of your order. The contract between you and Florist Erith is formed only when we confirm dispatch of the goods to you.
4. Product Availability: All products are subject to availability. In the event that we are unable to fulfil your order (for example, due to stock shortages or delivery restrictions in certain areas), we will contact you to arrange a suitable substitute or a full refund.
5. Price and Payment: The price of each product is clearly marked on our website. Prices include applicable VAT unless otherwise stated. Any additional charges, such as delivery fees, will be clearly displayed at checkout. Payments must be made in full at the time of ordering, using one of the payment methods offered on our website.
6. Payment Security: We use secure payment gateways to process online transactions. Your payment information is encrypted and not stored by Florist Erith. By submitting your payment details, you represent that you are the authorised user of the payment method chosen.
7. Payment Verification: Occasionally, payment verification may be required, which could delay order processing. If so, we will contact you for further information or clarification.
8. Delivery Areas: We provide flower delivery services throughout Erith and nearby areas. If you are unsure whether your address is within our delivery area, please consult the delivery information on our website.
9. Delivery Times: Our standard delivery times are specified during the ordering process. We endeavour to deliver within the agreed timeframes, but delivery dates and times are estimates only and not guaranteed, especially during busy periods or adverse weather conditions.
10. Delivery Instructions: Please provide clear delivery instructions at the time of order. If no-one is available to accept delivery, we will act according to the instructions given (e.g., leaving with a neighbour or in a safe place). Florist Erith is not liable for loss or damage arising from incomplete or incorrect delivery information supplied by you.
11. Click & Collect: Where available, you may choose to collect your order from our premises. Please bring your order confirmation and valid identification at the time of collection.
12. Right to Cancel: You have the right to cancel your order within 14 days of receiving your goods, unless the products are bespoke or perishable (such as fresh flowers), which are exempt from statutory cancellation rights under UK law.
13. Cancelling Before Dispatch: If you wish to cancel your order prior to dispatch, please contact us as soon as possible. Provided your order has not yet been prepared or dispatched, we will provide a full refund.
14. Perishable Goods: Due to the nature of fresh flowers, cancellations or amendments are only possible before your order has been prepared for delivery. Once preparation has begun, we regret that cancellations or amendments may not be possible.
15. Refunds: Refunds for cancelled orders will be processed using the original payment method. Please allow up to 10 working days for funds to appear in your account.
16. Substitutions: In rare cases, specific flowers or items may be unavailable. If substitution is necessary, we will select items of equal or greater value and similar style, ensuring overall quality and presentation are maintained. If substitution is not suitable for you, please inform us at the time of order, and we will discuss alternative arrangements or process a refund if needed.
17. Product Description: We endeavor to display images and descriptions that accurately represent the products you order. Minor variations may occur due to seasonal and supply changes.
18. Returns and Complaints: If you are dissatisfied with the quality of the flowers or service received, please contact us within 24 hours of delivery, providing your order details and photographs (where applicable) to help us assess and address your concerns.
19. Remedies: Depending on the circumstance and in accordance with your statutory rights, we may offer a replacement, refund, or other suitable remedy where faults are identified with the delivered product.
20. Limitation of Liability: Our liability to you in respect of any order shall not exceed the price paid for that order. We are not responsible for indirect, incidental, special, or consequential losses, including but not limited to loss of profits, data, or goodwill arising from the use or inability to use our service or products.
21. Non-Delivery: While every effort is made to ensure timely and successful delivery across Erith and the surrounding areas, we accept no responsibility for delays or failures beyond our reasonable control, including but not limited to severe weather, acts of God, or incorrect delivery information.
22. Allergy Warning: Many flowers and foliage may cause allergic reactions. It is your responsibility to ensure that recipients do not suffer from allergies that could be triggered by our products.
23. Events Beyond Our Control: We shall not be liable for any breach of these Terms caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, accidents, or disruptions to transport or supply chains.
24. Data Usage: We are committed to handling your personal information responsibly and in accordance with data protection legislation. Your information will only be used to process your order and deliver the agreed services.
25. Third Parties: We will not share your personal data with third parties, except as necessary to deliver your order (e.g., providing your address to our delivery partners) or where required by law.
26. Content Ownership: All website content, including images, text, and branding, remains the property of Florist Erith. You may not reproduce, copy, or otherwise use this content without prior written permission.
27. Amendments: We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and the updated version will apply to future orders. It is your responsibility to review these Terms periodically.
28. Legal Compliance: These Terms and Conditions and any disputes or claims arising from them are governed by and construed in accordance with the laws of England and Wales.
29. Jurisdiction: All parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions.
30. Severance: If any provision in these Terms is held invalid, illegal, or unenforceable, that provision will be deemed severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by law.
31. Entire Agreement: These Terms and Conditions constitute the entire agreement between Florist Erith and you regarding your purchase, superseding any previous agreements.
32. No Waiver: If we fail to enforce any provision of these Terms and Conditions, this will not constitute a waiver of our rights.
If you have any questions regarding these Terms and Conditions, or wish to raise a concern about your order, please get in touch with our customer service team using the contact details provided on our website.
Please note that these Terms and Conditions apply to all our customers within Erith and its adjoining locations. We take pride in serving the local community and appreciate your trust in Florist Erith for your online flower delivery needs.
Thank you for choosing Florist Erith. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 1 Bexley Rd, Erith, DA8 1SH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Erith, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Erith.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
